posted:July 6, 2010 6:04 pm
Here are my resent correspondents with Averto Finance Services
Subject: ref; 935192916911Date: Tue, 8 Jun 2010 09:34:43 +0100From: Collections@arvatofinance.co.ukTo: phill.sylvesterXXXXXXXXXXXXDear Phillip Sylvester,
Thank you for your recent communications regarding the above account.
However, unfortunately due to the fact that we have been in contact with our client regarding this and they have advised us to proceed with the collection of the outstanding £49.44.
we have done our job by contacting 1&1 to make them aware of your position, and help forward your beliefs. But as they are our client we now can only act synonymous with their requests. These requests are for ourselves to continue the collections procedure.
Any further queries or to make payment arrangements, contact us on 0870 125 8809.
Regards,___________________________________________________________________________From: phill.sylvesterXXXXXXXXXXXXTo: collections@arvatofinance.co.ukSubject: RE: ref; 935192916911Date: Mon, 5 Jul 2010 11:59:10 +0100I believe that I have suffered harassment and your company is implemented I would like details of your governing body so that I can make an official complaint.
Phill Sylvester¬¬¬¬¬¬¬¬¬¬¬¬From: Phill Sylvester [mailto:phill.sylvesterXXXXXXXXXXXXX]Sent: 06 July 2010 17:05To: Collections, Arvato Finance UKSubject: FW: ref; 935192916911
You have contacted me regarding the account with the above reference number, which you claim is owed by myself/ourselves.
I would point out that I have no knowledge of any such debt being owed to (1 and 1 internet ).
I am are familiar with the Office of fair Trading debt collection Guidance which states that it unfair to send demands for payment to an individual when it is uncertain that they are the debtor in question.
I/we would also point out that the OFT say under the Guidance that it is unfair to pursue third parties for payment when they are not liable. In not ceasing collection activity whilst investigating a reasonably queried or disputed debt you are using deceptive/and or unfair methods.
Furthermore ignoring and/or disregarding claims that debts have been settled or are disputed and continuing to make unjustified demands for payment amounts to physical/psychological harassment.
I would ask that no further contact be made concerning the above account unless you can provide evidence as to my liability for the debt in question.
I await your written confirmation that this matter is now closed. otherwise I will have no option but to make a complaint to the trading standards department and consider informing the OFT of your actions.
I look forward to your reply.
Yours faithfullyPhill Sylvester¬RE: ref; 935192916911From: Collections@arvatofinance.co.ukSent: 06 July 2010 18:14:23To: phill.sylvesterXXXXXXXXXX 1 attachment image001.png (22.5 KB)
Dear Mr Phil Sylvester,
Thank you for your e-mail. Please be advised that we are no longer in pursuit of the balance outstanding. Your file has been closed and referred back to the creditor.
Any further queries must be redirected to 1&1 Internet ltd.
Cassiearvato finance services LimitedBlock2Willerby Business ParkWillerbyUnited KingdomHU10 6FE
arvatofinance.co.ukcollections@arvatofinance.co.ukHope this helps also I have reported HL Legal to the Legal Complaints concerning their involvement regarding harassmentPhill Sylvester